Cancellation & Refund Policy
We are committed to providing high-quality services and ensuring your satisfaction.
Summary (TL;DR)
If you're not completely satisfied with our services, you can request a refund within 30 days of service delivery. Once approved by our team, your money will be refunded back to your original payment method within 7-15 working days. No complicated forms, no hidden fees.
1. Overview
Digital Vishnu Complete IT Solutions offers a comprehensive and transparent refund policy to ensure absolute customer satisfaction. If you are not completely satisfied with the digital services we have provided, we offer a full refund—no questions asked, provided the request falls within the eligible timeline.
2. Eligibility for Refund
To be eligible for a refund, you must submit your cancellation and refund request within 30 days of the service delivery date. Requests made after this 30-day period will not be eligible for a refund under standard conditions.
3. The Refund Process
We have simplified our refund process to make it as hassle-free as possible for our clients. Please follow these steps:
- Initiate a Request: Contact us via email or phone within 30 days of service delivery to formally request a refund.
- Provide Necessary Details: Include your order/purchase information, invoice number, and a brief reason for the refund to help us improve our services.
- Review Period: Our support team will thoroughly review your request and respond to you with an approval status within 7 business days.
4. Refund Processing Timeline
Once your refund request is formally approved, we will immediately process the refund to your original payment method (Credit Card, Debit Card, Net Banking, UPI, etc.). Please note that it typically takes 7 to 15 working days for the credited amount to reflect in your bank account, depending on your bank or card issuer's processing times.
5. Cancellations
If you wish to cancel an ongoing service or project before it has been delivered, please notify us immediately. If the project has not yet commenced, a full refund will be initiated. If work has already begun, a partial refund may be issued based on the proportion of the work completed up to the date of the cancellation request.
6. Contact Information
If you have any questions, need further assistance regarding our Refund Policy, or wish to initiate a request, please contact us securely at:
Company Name: Digital Vishnu Complete IT Solutions
Registered Address: 268/1, Dayal Nagar Rd, Dayal Basti, Dayal Basti Village, Sector 42, Faridabad, Haryana 121003, India
Email: [email protected]
Phone: +91 8700288914, +91 8287545845
For general service terms, please refer to our Terms and Conditions.